Terms & Conditions

Last Updated: January 10, 2026 Effective Domain: https://cellesim.com/

🔹 Quick Summary

• Service: Digital eSIM data plans for global travel.
• Compatibility: Users must ensure their device is Carrier-Unlocked and eSIM-compatible.
• Validity: Plans typically start only when you connect to the network in the destination country.
• Refunds: Available for technical failures, but not for incompatible/locked devices.

Terms and Conditions

1. Introduction

Welcome to Cellesim. By purchasing or using our services, you agree to these Terms. These services are provided by GG AYDIN LLC, located in Albuquerque, New Mexico, United States.

• Sanctions Policy: In compliance with OFAC regulations, our services are not available to residents of, or persons located in, sanctioned countries/regions including but not limited to Iran, Russia, North Korea, Syria, Cuba, and the Crimea region. Any transaction attempted from these regions is strictly prohibited, will be blocked, and is non-refundable.

2. Service Description

Cellesim provides prepaid eSIM (embedded SIM) connectivity solutions.

• The service is purely digital; no physical goods are shipped.
• Delivery is immediate via email (QR Code) automatically upon payment.

3. Device Compatibility & User Responsibility

• Compatibility: You acknowledge and agree that your device must be eSIM-compatible and Carrier-Unlocked to use our services.
• Verification: It is the user's sole responsibility to verify device compatibility before purchase. Cellesim is not responsible for refunds if the device is locked or incompatible.

4. Pricing & Payments

• Payments are processed securely via third-party providers (Stripe, PayPal, etc.).
• Prices are final and include applicable taxes unless stated otherwise.
• Fraud & Chargebacks: Fraudulent chargebacks or opening disputes for valid, delivered services will result in a permanent ban of the user's account and device from our services. We reserve the right to report such incidents to global fraud protection databases.

5. Validity & Activation Policy

• Start Date: The validity period of the data plan begins strictly when the eSIM connects to the network in the destination country (unless stated otherwise in the plan details).
• Expiration: eSIMs must be installed and activated within the specified timeframe (usually 6 months from purchase) to remain valid.

6. Refund & Cancellation Policy

• Digital Goods Waiver: Since the eSIM is a digital product, by purchasing, you acknowledge that you waive your right to a cooling-off period (right of withdrawal) once the QR code is delivered via email, as the performance of the contract has fully begun.
• Refundable: Refunds are issued only for technical failures caused by Cellesim that cannot be resolved by our support team.
• Non-Refundable: Locked phones, user errors (e.g., deleting the eSIM), installing on the wrong device, or changing your mind after delivery are not eligible for refunds.
• Contact: [email protected]

7. Limitation of Liability

Cellesim acts as a reseller and does not guarantee uninterrupted coverage due to factors outside our control, such as geography, local provider maintenance, weather conditions, or network congestion.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of New Mexico, United States. Any disputes arising from these Terms will be resolved in the courts of Albuquerque, New Mexico.