Answer: Your plan's validity period (e.g., 7 days or 30 days) only begins when your eSIM connects to the local mobile network in your destination country.

The Benefit: This means you can safely purchase and install your eSIM weeks or even months before your trip. Your days will not start counting until you actually arrive and connect to the internet.

Answer: Our dedicated support team is available 24/7 to help you. If you encounter any connection problems, you can reach us immediately via Live Chat on our website or by email. We are here to ensure you get back online as quickly as possible. 

Answer: Customer satisfaction is our priority. If there is a technical issue with your eSIM caused by us or the network provider, and our support team cannot resolve it, we offer a 100% Money-Back Guarantee. You can buy with confidence. 

 Unlike buying a physical SIM card at the airport kiosk—which requires waiting in line and scanning your passport for registration—Cellesim eSIM does not require ID registration for data-only plans. You can buy it online and install it within minutes, skipping the paperwork and airport queues completely. 

Answer: Yes! Almost all Cellesim plans support the "Personal Hotspot" feature. You can freely share your internet data with your family, friends, or your other devices like tablets and laptops. 

Answer: Yes, you can easily top up your active plan. Simply log in to the "My eSIMs" section on our website and select the eSIM you wish to extend.

Important: Top-ups are only possible for eSIMs that are currently active. If your plan's validity period has already expired, you cannot top it up; you will need to purchase a new eSIM package.

 Most modern smartphones released by Apple, Samsung, and Google in recent years are compatible with eSIM technology. To be sure if your specific model is compatible, please check our complete [list of eSIM supported devices]. 

Answer: Activation is a simple two-step process:

1. Installation (Before You Fly): Scan the QR code sent to your email (Settings > Mobile Data > Add eSIM). We recommend doing this at home or at the airport while you have Wi-Fi.
2. Activation (Upon Arrival): Once you land, select your Cellesim line as your "Mobile Data" source. Most importantly, turn ON "Data Roaming" in your phone settings for the new eSIM to start the connection. Note: Your data plan validity only begins when you connect to the network at your destination.

Answer: Most Cellesim plans are data-only packages. This means they do not come with a local phone number for traditional calls or SMS.

The Solution: You can use your high-speed internet data to make voice and video calls via apps like WhatsApp, FaceTime, Messenger, Telegram, or Skype. Since these apps use the internet, you can stay connected with everyone without needing a standard phone number.

Answer: Yes. Cellesim partners with top-tier local network providers in every country to ensure you get the best possible coverage and 4G/5G speeds.

Note: Just like any mobile service, signal strength may vary in very remote areas, mountains, or islands. However, in cities and tourist destinations, you will enjoy a fast and stable connection just like a local.

Answer: Absolutely not. At Cellesim, we believe in 100% transparency. You only pay the price you see on the screen. It is a one-time prepaid purchase with no contracts, no recurring subscriptions, and definitely no surprise roaming bills. 

Yes, 100%. Wi-Fi in traditional Riads (in the Medina) is famously slow and unreliable because of the thick stone walls. It often only works in the central courtyard, not in your room. A personal Cellesim eSIM gives you a private, fast 4G connection that works everywhere. 

Yes, absolutely. Buying a physical "Tourist SIM" at Marrakech or Casablanca airport requires finding the kiosk (Inwi, Orange, Maroc Telecom), waiting in long queues, and going through a mandatory passport registration process. Our eSIM is 100% digital, requires no ID registration, and can be installed before you fly, so you are connected the moment you land. 

No, they are NOT blocked. Unlike in some other countries, Morocco allows you to make calls on WhatsApp, FaceTime, Messenger, and other VoIP apps. Our eSIM provides high-speed data so you can easily make video calls to your family or contact your Riad/tour guide. 

Yes, in key areas. This is the most important question for adventurers.

• Sahara: You will have a strong 4G/LTE signal in the towns of Merzouga and Zagora, and at most of the main desert luxury camps. You will lose signal while driving in the deep dunes.
• Atlas Mountains: You will have a signal in the main towns and on the major passes, but you will lose signal in remote valleys or on deep hiking trails.

No! This is the #1 roaming trap. Although Morocco is very close to Spain, it is NOT a member of the European Union (EU). Your "Roam Like at Home" (RLAH) plan does not apply. Most EU and UK carriers will charge you extremely high international roaming fees. A Cellesim eSIM is the only way to get a fixed, cheap data price and avoid a massive shock bill.