Answer: Your plan's validity period (e.g., 7 days or 30 days) only begins when your eSIM connects to the local mobile network in your destination country.

The Benefit: This means you can safely purchase and install your eSIM weeks or even months before your trip. Your days will not start counting until you actually arrive and connect to the internet.

Answer: Our dedicated support team is available 24/7 to help you. If you encounter any connection problems, you can reach us immediately via Live Chat on our website or by email. We are here to ensure you get back online as quickly as possible. 

Answer: Customer satisfaction is our priority. If there is a technical issue with your eSIM caused by us or the network provider, and our support team cannot resolve it, we offer a 100% Money-Back Guarantee. You can buy with confidence. 

 Unlike buying a physical SIM card at the airport kiosk—which requires waiting in line and scanning your passport for registration—Cellesim eSIM does not require ID registration for data-only plans. You can buy it online and install it within minutes, skipping the paperwork and airport queues completely. 

Answer: Yes! Almost all Cellesim plans support the "Personal Hotspot" feature. You can freely share your internet data with your family, friends, or your other devices like tablets and laptops. 

Answer: Yes, you can easily top up your active plan. Simply log in to the "My eSIMs" section on our website and select the eSIM you wish to extend.

Important: Top-ups are only possible for eSIMs that are currently active. If your plan's validity period has already expired, you cannot top it up; you will need to purchase a new eSIM package.

 Most modern smartphones released by Apple, Samsung, and Google in recent years are compatible with eSIM technology. To be sure if your specific model is compatible, please check our complete [list of eSIM supported devices]. 

Answer: Activation is a simple two-step process:

1. Installation (Before You Fly): Scan the QR code sent to your email (Settings > Mobile Data > Add eSIM). We recommend doing this at home or at the airport while you have Wi-Fi.
2. Activation (Upon Arrival): Once you land, select your Cellesim line as your "Mobile Data" source. Most importantly, turn ON "Data Roaming" in your phone settings for the new eSIM to start the connection. Note: Your data plan validity only begins when you connect to the network at your destination.

Answer: Most Cellesim plans are data-only packages. This means they do not come with a local phone number for traditional calls or SMS.

The Solution: You can use your high-speed internet data to make voice and video calls via apps like WhatsApp, FaceTime, Messenger, Telegram, or Skype. Since these apps use the internet, you can stay connected with everyone without needing a standard phone number.

Answer: Yes. Cellesim partners with top-tier local network providers in every country to ensure you get the best possible coverage and 4G/5G speeds.

Note: Just like any mobile service, signal strength may vary in very remote areas, mountains, or islands. However, in cities and tourist destinations, you will enjoy a fast and stable connection just like a local.

Answer: Absolutely not. At Cellesim, we believe in 100% transparency. You only pay the price you see on the screen. It is a one-time prepaid purchase with no contracts, no recurring subscriptions, and definitely no surprise roaming bills. 

 This specific plan is valid only within Peru. This is a critical point. If you are on the "Gringo Trail" and take the bus from Puno (Peru) to La Paz (Bolivia), or cross into Ecuador, your connection will stop at the border. For this, we highly recommend our Latin America Regional eSIM. 

 To give you the best coverage in a country that is 50% high mountains, our eSIM connects to Peru’s premium providers, typically Claro or Movistar. Claro is widely regarded as having the best and most extensive 4G network, especially in remote mountainous areas like Cusco and the Sacred Valley, where other networks fail. 

Yes. You will have strong 4G/LTE coverage in the main cities of Cusco, Arequipa, and Lima. You will also have a good 4G signal in the port city of Puno (Lake Titicaca) and in the main city of Iquitos (Amazon). However, once you go deep into the Amazon jungle on a lodge trip or far out onto the floating islands of Titicaca, you must expect the signal to be intermittent. 

Yes, in key areas. This is the most important question.

• Machu Picchu: You will have a strong 4G signal in the town of Aguas Calientes and at the entrance/main plazas of the Machu Picchu citadel.
• Inca Trail: You will have a signal at the starting point (KM 82) and intermittently on the first day. After that, you will have no signal for most of the trek until you reach the Sun Gate (Inti Punku), where you will get a signal back to post your "I made it!" photo.

No! This is the single biggest advantage of our eSIM. Peru has a strict law that requires tourists to register their phone's IMEI with their passport for a local SIM. Cellesim eSIMs are roaming-based, which classifies you as a "tourist" and makes you exempt from this entire bureaucratic process. You can buy online and connect instantly without any registration or fear of your phone being blocked.