Answer: Our dedicated support team is available 24/7 to help you. If you encounter any connection problems, you can reach us immediately via Live Chat on our website or by email. We are here to ensure you get back online as quickly as possible. 

Answer: Customer satisfaction is our priority. If there is a technical issue with your eSIM caused by us or the network provider, and our support team cannot resolve it, we offer a 100% Money-Back Guarantee. You can buy with confidence. 

 Unlike buying a physical SIM card at the airport kiosk—which requires waiting in line and scanning your passport for registration—Cellesim eSIM does not require ID registration for data-only plans. You can buy it online and install it within minutes, skipping the paperwork and airport queues completely. 

Answer: Yes! Almost all Cellesim plans support the "Personal Hotspot" feature. You can freely share your internet data with your family, friends, or your other devices like tablets and laptops. 

Answer: No, absolutely not. Cellesim eSIM provides data only; it does not change your phone number.

Important Tip: When using the new eSIM, WhatsApp might ask you, "Do you want to update to the new number?". You must select "Keep My Number". This way, all your chats, groups, and contacts will remain exactly as they are.

Answer: Yes, you can easily top up your active plan. Simply log in to the "My eSIMs" section on our website and select the eSIM you wish to extend.

Important: Top-ups are only possible for eSIMs that are currently active. If your plan's validity period has already expired, you cannot top it up; you will need to purchase a new eSIM package.

 Most modern smartphones released by Apple, Samsung, and Google in recent years are compatible with eSIM technology. To be sure if your specific model is compatible, please check our complete [list of eSIM supported devices]. 

Answer: Activation is a simple two-step process:

1. Installation (Before You Fly): Scan the QR code sent to your email (Settings > Mobile Data > Add eSIM). We recommend doing this at home or at the airport while you have Wi-Fi.
2. Activation (Upon Arrival): Once you land, select your Cellesim line as your "Mobile Data" source. Most importantly, turn ON "Data Roaming" in your phone settings for the new eSIM to start the connection. Note: Your data plan validity only begins when you connect to the network at your destination.

Answer: Yes, absolutely. Thanks to Dual SIM technology, you can keep your physical SIM card active alongside your Cellesim eSIM.

Best Practice: We recommend setting your Physical SIM for "Calls and SMS" (to receive 2FA codes and urgent calls) and Cellesim for "Mobile Data". Warning: To avoid expensive roaming fees from your home carrier, ensure "Data Roaming" is turned OFF for your physical SIM.

Answer: Yes. Cellesim partners with top-tier local network providers in every country to ensure you get the best possible coverage and 4G/5G speeds.

Note: Just like any mobile service, signal strength may vary in very remote areas, mountains, or islands. However, in cities and tourist destinations, you will enjoy a fast and stable connection just like a local.

Answer: Absolutely not. At Cellesim, we believe in 100% transparency. You only pay the price you see on the screen. It is a one-time prepaid purchase with no contracts, no recurring subscriptions, and definitely no surprise roaming bills. 

 This specific plan is valid only within the Philippines. If you are on a "Banana Pancake Trail" backpacker route and plan to visit other countries, we highly recommend our Asia Regional eSIM. It allows you to cross borders into Thailand, Vietnam, Cambodia, etc., and stay connected with one single plan. 

 To give you the best possible signal wherever you travel, our eSIM automatically connects to the strongest local provider, typically Smart Communications or Globe Telecom. These are the top-tier networks in the Philippines, ensuring you have the fastest and most reliable connection available in all 82 provinces. 

Yes, 100%. Island Wi-Fi (in hotels, cafes, and guesthouses) is notoriously slow, unstable, and unreliable, especially after storms or during peak hours. A Cellesim eSIM gives you a private, high-speed 4G connection that is often much faster and more dependable than the Wi-Fi, allowing you to work or upload photos without frustration. 

Absolutely. Grab is the essential "super-app" in the Philippines for booking cars, ride-hailing (Tuk-Tuks), and food delivery (as Uber is not available). Our eSIM provides fast, low-latency data, ensuring you can book a ride from the airport, track your driver in real-time, and avoid taxi scams. 

Yes, in main tourist areas. This is the most important question for island hoppers. Our eSIM connects to the country's best networks (Smart/Globe), which provide reliable 4G/LTE coverage in towns like El Nido, Coron, Boracay, and the main spots on Siargao. However, please expect "dead zones" when you are on a boat in the middle of the ocean (e.g., on an El Nido island hopping tour) or in deep jungle interiors. 

No. This is a data-only eSIM and does not come with a local phone number for calls or SMS. This is also why you can skip the mandatory SIM registration. You can easily make calls using high-speed data on apps like WhatsApp, FaceTime, Viber (very popular in the Philippines), or Skype. 

No! This is the single biggest advantage of our eSIM. Due to the new mandatory SIM Registration Act, buying a physical local SIM at the Manila (NAIA) or Cebu airport requires a complicated and slow registration process (uploading your passport, photo, and visa). Cellesim eSIMs are roaming-based, which means you are exempt from this bureaucracy. You can buy online and get connected instantly, skipping all the paperwork.